angels and extremes

i thought it was a catchy title!anywho, i am going to tucson today to try and find an apartment. my mom finally said she will go with me and i am so excited. lately my mother and i do not get along so great, but i am hoping to be open minded today and have fun! she always went with me to look for apartments and traveled with me during auditions and all. i am hoping to make more good memories this way :)
i hope i find something cheap and close and nice. please please please

this is my buddy brandon and i my first year at the UA. his too! this is in my first apartment. good times.


i ate reese's puffs...for breakfast! haha it was delicious too. the cereal actually is not as good as people would think it to be. it is nothing super special. special k is still by far my favorite cereal.

this picture just make me smile every time i see it! i love my nephew kolter, my only brown eyed spunk of nature :)

last night i started getting trained for working the concession station at the movies. OMG! i am so nervous. it is going to take some getting used to. there are so many steps. i mean, it is not like it is super hard, there is just so much information to remember. and you always have someone WaTcHiNg you. you are never alone. and if you get something wrong, you can in troubs. yikes. so there are 6 StEpS to great customer service. you would think that the customer ordering what they order is all they want. whether it is or not, the employee has to try and upsell something or suggest something else for the customer to buy. okay, what? :) again, there is a 6 StEp system.
1. SmiLe 2.gReEt the customer. " hello welcome to....how may i help you?" 3. upsell drinks AND popcorn; say the customer orders a small popcorn and a medium drink. " for the popcorn may i interest you in a large, it comes with a free refill. and the drink may i interest you in a loyalty cup? you get $1 refillS for the rest of the year." 4. suggestive sell. so the customer only wants popcorn and a drink so the employee would suggest only 2 things from the candy/hot bar to the customer. " would you like any redvines or nachos today?" 5. thank the customer. "thank you and have a great day" 6. wipe counter. a clean counter is very important.

these are a lot of things that we HAVE to do with every customer. then there are the "hidden steps" such as call people to your line, mark refills, if use credit card ask if they would like a receipt, count back change/read total back to them. all these things you do. i tried it yesterday for a little while. i had 2 customers and let me tell you it is harder than it looks. i pretty much froze. " you wanted a what?" haha it was funny. i did not completely butcher it, but i did not do all the steps. and since i do not know my way around the concession stand or the buttons on the register real well, i looked retarded. with all these steps it seems like it takes for ever to fill the orders, but it is the system and it is the most reliable one so everything is taken care of. i am not really fast and it will take a bit to catch on. but i got this....eeek.